If your Alpha jump starter doesn’t charge, here are 2 methods that might help you:
- Check the power source
Make sure the power outlet connected with the SC 65W Wall Charger works. For example, you can try to plug in other appliances to check whether the outlet has power.
If you’ve plugged the power adapter into a power strip, try to plug it into the wall outlet directly. If your HULKMAN Alpha jump starter still doesn’t charge after connecting to a known good outlet, please contact HULKMAN Support for assistance.
- Check the adapter
If the SC 65W Wall Charger doesn’t work, try to use your own USB-C adapter to charge the HULKMAN Alpha jump starter.
If your own adapter works, please contact HULKMAN Support to replace your SC65W Wall Charger.
Note: It’s quite common for the SC 65W Wall Charger to become warm under normal use. Our product features a built-in temperature protection. If the product gets too warm, it could cut off the current and stop charging automatically.
If you find the charger getting too warm, it is better to unplug it and cool it down. Avoid covering any, especially inflammable goods, when charging the products.
If you still require assistance, please contact us:
If you have checked the connection, there is no Error Code on the screen, and you still can’t start your vehicle with our product at over 80% battery power, please contact our customer support at firstname.lastname@example.org with the following information:
- Order number
- The serial number of your product (Where can I find the serial number?)
- Your vehicle model
- Any images or videos for proof of the issue
Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.