When using the SC 65W wall charger, if the power percentage of the jump starter shown on the screen is stuck at 76% or xx%, we would like to help you troubleshoot the issue:
Please try to charge the jump starter with your own Type-C charger to check whether the SC Wall Charger is broken.
Check the power source:
Make sure the power outlet connected with the SC 65W Wall Charger works. For example, you can try to plug in other appliances to check whether the outlet has power.
If you still require assistance, please contact us:
If you have followed the instructions above, and you still can’t charge your product with the supplied 65W wall charger, please contact our customer support at firstname.lastname@example.org with the following information:
- Order number
- The serial number of your product (Where can I find the serial number?)
- Any images or videos for proof of the issue
Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.