When using the SC 65W wall charger, if the power percentage of the jump starter shown on the screen is stuck at 76% or xx%, we would like to help you troubleshoot the issue:
Please try to charge the jump starter with your own Type-C charger to check whether the SC Wall Charger is broken.
If you still require assistance, please contact us:
If you have checked the connection, there is no Error Code on the screen, and you still can’t start your vehicle with our product at over 80% battery power, please contact our customer support at firstname.lastname@example.org with the following information:
- Order number
- The serial number of your product (Where can I find the serial number?)
- Your vehicle model
- Any images or videos for proof of the issue
Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.