What to do if you received a defective product.

Answer:

Our products go through multiple rigorous quality checks before they leave the warehouse. However, there are still a very few products that may get damaged during the transportation. We sincerely apologize if you’ve received a defective product.

If you purchased the product from Amazon

If you purchased the product within 30 days, please contact Amazon to request a refund or replacement directly.

If the purchase of the product has exceeded 30 days, please keep the product within the original package and contact us at service@hulkman.com with the following information:

1. Order Number
2. The serial number of your product (Where can I find the serial number?)
3. Your vehicle model
4. Any images or videos about the issue

Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

If you purchased the product from the HULKMAN Official Store.

If you purchased the product from the HULKMAN Official Store, please keep the product within the original package and contact us at service@hulkman.com with the following information:

1. Order Number
2. The serial number of your product (Where can I find the serial number?)
3. Your vehicle model
4. Any images or videos about the issue

Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.

If you purchased the product from other channels or received it as a gift

If you purchased the product from other channels or received it as a gift, please keep the product within the original package and contact us at service@hulkman.com with the following information:

1. Order Number
2. The serial number of your product (Where can I find the serial number?)
3. Your vehicle model
4. Any images or videos about the issue

Our agent will help you troubleshoot your issues, with the guarantee of an exemplary experience.